Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must also be returned to our warehouse at 38 N 100 West, Pima, AZ 85543. Returns must be by appointment at 480-987-9444 and must be reviewed by a member of our staff.

Several types of discount doors and trim are exempt from being returned. All doors are custom ordered and thus are not subject to return for credit. Any baseboard and casing that are special ordered and not in our normal stock are exempt from being returned for credit.  Crown moldings are special orders and are exempt from being returned for credit.

Additional non-returnable items:

 

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: i.e., all returns for materials not needed are subject to a 25% restocking fee.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {doorstoreellen@gmail.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We will replace doors if they are received defective or damaged.  We take proper care of baseboard, door casing, shelving, etc., but some damage can take place during shipping and delivery.  Please make allowance during ordering.  Shipping damage should be noted immediately.  Damage also can take place while material is on site or being installed.  We are not liable for losses in this case.  If you need to exchange it for the same item, send us an email at {doorstoreellen@gmail.com} and send your item to: {38 N 100 W, Pima, AZ 85543}.

 

Shipping returns

To return your product, you should deliver your product to: {38 N 100 W, Pima, AZ 85543}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Need help?

Contact us at {doorstoreellen@gmail.com} for questions related to refunds and returns.